RETURNS & EXCHANGES
Due to the nature of our product, and federal health regulations, all House of She Hair extensions, Wigs and mink eyelashes are FINAL SALE. We do not offer refunds on any hair extension purchases. If you believe that you have received merchandise that is defective, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle and tried on, or processed in anyway.
If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed. We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.
WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.
Our hair undergoes a rigorous quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact House of She Hair customer service directly at firstname.lastname@example.org
After order is placed please allow 3-5 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally shipping takes about 2-3 days. When your order is shipped we will email you with a tracking number. We only shipped to the address provided via Paypal. After orders are placed we are unable to change shipping addresses. ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.
House of She Hair is the sole owner of information collected on this site. We will not sell, rent, or disclose any of you information to any party.